Linda McRae
Senior Technical Writer

Kamloops, BC, Canada
Phone: (250) 819-7351

Work History

Contract assignment summary

Full-time employee position summary

Contract assignments (Accu-Write Documentation Services)

Innovatia Inc. (Saint John, New Brunswick)

Jan 2008 to Dec 2011
Nov 2012 to July 2013

Responsible for researching and maintaining documentation and online Help for the following Cisco, Ciena Networks, and Nortel products (network configuration and management):

  • Cisco Hosted Collaboration Solution (Cisco HCS) 9.0, 9.1(1), and 9.2(1)
  • Ciena Optical Solutions Release (OSR) 15.0 through 18.0.5: a suite of optical networking configuration applications consisting of Optical Manager Element Adapter (OMEA), Telemanagement Forum Interface (TMF), Network and Service Viewer (NSV), and Optical Service Provisioner (OSP)
  • Nortel Metro Ethernet Manager (MEM) Releases 3.0 to 5.1

Nortel (Brampton/Ottawa, Ontario)

March 2004 to Dec 2007

Responsible for researching and maintaining online Help and software configuration guides for the Optical Ethernet component of the Nortel Product and Service Provisioning software, a component of Metro Ethernet Manager (MEM).

Nortel (Toronto, Brampton, and Belleville, Ontario)

Nov 1994 to May 2003

Researched, designed, developed, tested, and delivered online Help, and installation and administration guides for the following Nortel products:

  • voice messaging products (CallPilot and Meridian Mail)
  • IP networking (Rapport Dialup Switch, Soho Router, and Meridian HomeOffice II)
  • Voice over IP products (Remote Office 9150)

Project assignments occasionally included team leadership responsibilities for many deliverables, coordinating the work of several writers, estimating, and scheduling. Received several awards for the guides I produced.

AOL Canada Inc. (Toronto, Ontario)

Nov 2003 to Jan 2004

Developed content for two new guides, updated content for several existing guides, and provided input to a quick reference card for a high-speed Internet access modem.

The Software Group Limited (Barrie, Ontario)

Nov 1997 to March 1998

Edited and redesigned a set of online manuals in HTML format for Unix system TCP/IP networking products.

InterTrans Logistics Systems Limited
(Richmond Hill, Ontario)

Sept 1993 to June 1994
Aug 1994 to Oct 1994
Oct 1995 to Dec 1995

Completed three contract assignments to write user and administration guides for courier management software.

Bramalea Limited (Toronto, Ontario)

Sept 1993 to Dec 1993

Wrote six user manuals for financial accounting and property management software.

Household Canada (Toronto, Ontario)

April 1993 to Sept 1993
Jan 1994 to Sept 1994

Previously known as Household Finance; Completed two contract assignments to write procedure manuals for customer service centres and sales offices.

Full-time employee positions

Nortel (Toronto, Ontario)
Senior Technical Writer

July 1999 to March 2002

Researched, designed, developed, tested, and delivered installation and administration guides and online Help for Nortel's messaging product (CallPilot). Worked with other team members to ensure consistency and accuracy across the documentation suite. Position was equivalent to team leader.

Bramalea Limited (Toronto, Ontario)
Technical Writer

Nov 1990 to Nov 1992

Wrote several user guides for financial accounting software, including long and short-term debt management; wrote eight GST Information Guides.

Granada Canada Limited (Rexdale, Ontario)
Software Implementation Support Specialist

April 1988 to Nov 1990

Wrote documentation, performed system administration, and trained users on various software applications.

Granada Canada Limited (Rexdale, Ontario)
Supervisor of Inventory Control

July 1984 to April 1988

Wrote the department's procedure manuals. Also developed and delivered an Inventory Management System training program to the department and Granada's retail and service locations across Canada.

Updated: Tuesday, August 19, 2014
© Linda M. McRae